The Why

A gentle reminder of our policy.  We offer a 3 day exchange or in-store credit only. No refunds.  We are proud to be a family run, small, local shop and intend to stay that way.  In this world of instant gratification, online shopping and big box stores where you can return anything, anytime, no questions asked...that will never be us.   Thank you for your understanding and continued support and respecting our policy. 


The Nitty Gritty

Thistle & Wren offers a 3 day exchange or in-store credit policy. We do not offer refunds.  To qualify, we require your sales receipt. Items must be in perfect condition, unworn, unwashed and still have the sales tag still attached.  All merchandise purchased on sale, is a final sale. 

Regular Orders

Our boutique is a small shop with few employees, because of this our current turn around time is 3 days. If you want to rush your order, please email us.


Rush Orders

We would love to give you express service, for an additional $10! Your order will ship out (or be ready for pick-up if you're local) within 24 hours of ordering. If you'd like rush shipping please select this order at checkout.


Destinations

We currently ship to Canada and the United States. If you're looking to ship internationally, please contact us and we will give you a quote for shipping.

If you have any other questions, please email us at thistleandwren.preloved@gmail.com.